FAQ & Fit Guide
The short version of everything customers ask before ordering.
Fit Guide
Which size do I order?
| Medium — $44.95 | Compact and mid-frame pistols: barrel lengths around 4" and under. The everyday-carry pick. |
|---|---|
| Large — $54.95 | Full-size frames: barrel lengths over 4", duty and competition pistols. |
| Draw hand | Right or left, same price. Left-hand builds are molded on mirrored bucks, not flipped. |
| Not sure? | Send us your model and we'll size it for you before you order. |
Sixty-plus common models on file — browse them all. Borderline frames get confirmed by the bench before molding.
Know your size? Start your build in the Custom Shop — or browse the print library first.
Ordering, shipping & warranty
Before and after you order
15 questions shown
Do left-handed holsters cost extra?
No. Left-hand builds are molded on mirrored bucks, not flipped, at the same price — pick your draw hand in the configurator.
Can I change my mounting later?
Yes. Every shell uses the same wing-post pattern, so any mounting in the catalog bolts on with the hardware included. Swap belt loops for a paddle or an IWB clip whenever you want.
What kind of file should I upload?
PNG or JPG at 300 DPI or better gives the cleanest print. Transparent PNGs work great over any base color. Upload it in the configurator to see it wrapped on the shell before you order. If your file is low-resolution we'll email you a proof before printing rather than ship something soft.
How long until it ships?
Custom-printed holsters leave our shop within 5 business days. Solid colors and stock patterns usually ship in 2–3. Every order ships tracked, free over $75.
Can you print copyrighted or trademarked art?
Only if you own it or have permission. Team logos, personal photos, and original art are all fair game — we'll flag anything we can't legally print before charging your card.
Shipping options and costs
Standard shipping is $6.95, free on orders over $75, 3–5 days in transit. Express 2-day air is $24.95. You get tracking by email the moment the label prints.
Returns and the 30-day fit guarantee
Carry it for a month. If the fit, ride, or retention isn't right, we remake or refund it. Custom-printed shells are remade rather than restocked — your art, your holster.
Do you ship internationally?
Not yet — we ship to US addresses only for now. If you're outside the US, contact the shop and we'll let you know when that changes.
How do I clean my holster?
Warm water, a drop of mild soap, and a soft cloth. Skip solvents, gun oil, and abrasives — they can haze the matte clearcoat over the print — and keep the shell away from direct heat like a dashboard or a heat vent, which can soften Kydex. Dry the hardware so the posts don't spot.
How do I adjust retention?
With an unloaded firearm, tighten or loosen the wing-post screws a quarter turn at a time and test the draw between turns. Snug enough that the pistol clicks in and holds upside down, loose enough for a clean draw. See the retention & cant guide for the full walkthrough.
Do you offer a military or first-responder discount?
Yes — 15% off for active-duty military, veterans, law enforcement, firefighters, and EMS. Contact the shop with any service ID or verification and we'll send your code. One code per order, stacks with free shipping over $75.
Can I change my order after placing it?
If it hasn't hit the print bed yet, yes — contact the shop right away with your order number. Custom prints go to production fast, so same-day is your best window. Once a shell is printed or molded we can't change it, but the 30-day fit guarantee still applies.
Age and eligibility
You must be 18 or older to order, and you're responsible for confirming these products are legal to own and ship to your address. We confirm both at checkout.
I lost a screw or a clip broke — what now?
Hardware is covered. Contact the shop and we'll mail a replacement post-and-screw set or belt attachment — free under the lifetime warranty for defects, at cost if it walked off at the range. Every mounting in the catalog also bolts onto the shell you already own.
Lifetime shell warranty
If a shell ever cracks or a print ever peels, we replace it. No receipt hunt, no fine print. Contact the shop with a photo and your order number.